Pre-Order Terms & Conditions

Please read our pre-order terms & conditions below for further details and information.

1. What are Pre-Orders?

Pre-orders allow customers to make advance purchases on new or restocked items that are scheduled to be shipped at a future date. This ensures that you secure an item before it becomes available on our website, minimizing the risk of it being sold out. Each collection or item available for pre-order will have its own estimated shipping date. While these dates are not guaranteed, we will make every effort to keep our website updated with any changes.

2. Pre-Order Process:

• Pre-ordering enables you to reserve an item that is currently unavailable but will be restocked in the future.
• Full payment is required at the time of placing the pre-order.

3. Delivery Time:

• Pre-orders typically take between 3 weeks to 1 month (21 to 30 days) to be processed and shipped.
• The delivery timeline is subject to several factors, including supplier schedules, shipping traffic, customs clearance, and other logistical challenges. Although we will expedite the process as much as possible, delays may occur.

4. Payment:

• Payment for pre-ordered items is processed at the time the order is placed.
• In the event that we are unable to fulfill your pre-order, we will contact you to offer either a full refund or an alternative product selection.

5. Cancellation:

• Please do not place a pre-order if you are unable to wait for the specified delivery period.
• By placing a pre-order, you acknowledge and accept these terms and conditions.

6. Refund Policy:

• If your pre-order cannot be fulfilled due to unforeseen circumstances, a full refund will be provided.

7. Changes in Pre-Order:

• If there are any changes to the product specifications or availability before your pre-order is fulfilled, we will notify you promptly. You will have the option to either accept the revised order or cancel it for a full refund.

8. Stock Availability:

• In the event that a pre-ordered item becomes unavailable due to supply issues, we will offer you alternative options, such as different colors or models, or provide a full refund if preferred.

9. Urgent Needs:

• If you are unable to wait for the pre-order delivery timeline, we recommend selecting an alternative color or model that is currently in stock.

10. Communication:

• You will receive regular updates regarding the status of your pre-order via email, including any significant delays or changes.

11. Agreement to Terms:

• By placing a pre-order, you agree to all the terms and conditions stated here.

12. Potential Delays:

• Our collections are exclusive and require careful craftsmanship, which involves several intricate production and processing steps. While we strive for perfection, errors or delays in the production sequence may occasionally occur.
• Should any unexpected delays arise, our Customer Care team will contact you promptly to provide updates.